SUPRA TECHNICAL SUPPORT - 1-877-699-6787
You can only call for an "Emergency Update Code" one time then your key MUST update through the esync cradle before you can call to get another update code.
In order for "Affiliate Keys" for Home Inspectors and Termite
Inspectors to access your Lock Boxes, they will be calling you to get the CBS
(Call before showing Code) that has been assigned to
your lock Box. If you do not have your CBS Codes for your lock Boxes, you can
get a list of all your boxes and codes faxed to you by calling
1-888-968-4032, it will ask you if you want an update code and put your area
code in, then enter your key # and Pin Code followed by the # sign listen to
prompts and press '5' to request a report, listen to the whole recording and
press 2 then you will be prompted again
to press 5 for codes. It will then ask if you want a activity report or CBS
Codes. It will repeat it and then ask if you want to generate a email . You must
wait until it says the report has been generated. After that it will repeat itself and
you are done.
Master Key Custody Agreement Addendum
Affiliate Master Key Custody Addendum
Cooperating Affiliate Master Key Application
The Supra Lock Box Key is mandatory for all MLS Members, you may not share a key. However, if you are outside our jurisdiction, do no show properties that have a Supra Lock Box on them or are a REALTOR Appraiser, you may sign the Mandatory Lock Box Key Waiver Form. Any MLS member who has signed the waiver but request access into a property with a Supra Electronic Lock Box must obtain a lock box key immediately. Call Donna at 584-8647 or e-mail to donna@kaarmls.com to report any of these members. Mandatory Lock Box Key Waiver Form
MLS Penalties for loaning the Supra Lock Box Keypad.
In the case of a key malfunction (not including the failure to esync, update, or charge), an agent or Broker is allowed to loan their key to an agent within their own office, if those agents have signed a Master Key Custody Agreement and is current on all dues and fees and in good standing with the MLS, for a period not to exceed 48 hours. A "Supra Key Incident Report" must to be sent to the Association immediately.
The Association office is receiving complaints of agents not making appointments to show properties. The MLS Rules and Regulations, Section 18-1 state "All appointments for showing property with the MLS lock box must be scheduled through the listing agent". This rule also applies to Vacant Properties. Anyone reported in violation of the rule will be subject to penalties set forth by the MLS Committee.